• Perform the installation, operation, preventative maintenance, repair, and upgrades of equipment per assigned work orders.
• Complete clear and timely documentation associated with all performed field service and remote support.
• Manage schedule to facilitate all aspects of technical / engineering work required to support products supported and serviced by the technical department.
• Responds to customer requests for emergency service. Perform basic troubleshooting and repairs of products supported by the technical department.
• Set and manage proper expectations with Customers before and after service-related interactions to ensure customer satisfaction.
• Timely completion of paperwork and administrative tasks per department/company policies and procedures.
• Complete all processing of RMA returns to support individual usage of parts and equipment.
• Manage allocated inventory.
• Completes all assigned and required trainings for supported products and processes.
• Acts as customer advocate to represent customer needs internally.
• May be required to participate in incident investigation.